AI phone + online booking

The problem

You are with a patient, at the chair or in a conversation, and the phone rings. The person who would have stayed on the line books an appointment. The one who hangs up calls the competitor instead. Local practices and salons miss 20 to 40 percent of their calls this way. Each missed call is on average a missed appointment, sometimes a lost regular.

Online booking is meant to absorb the rest. In practice it is often phone-only, or hanging off a half-finished widget someone embedded two years ago. Your customers want to book at half past ten from the couch, not call between your morning appointments hoping someone picks up.

On top of that there is the daily annoyance: no-shows eat a measurable share of your revenue. Pre-payment and reminders have been possible for years, but only if someone actually sets them up.

Our solution

We set up two tools at the same time, and we wire them together properly. That is the point. A German-speaking AI phone assistant (Fonio.ai) answers the line and writes booked appointments directly into your online booking system (Dr. Flex, samedi, Doctolib or Shore, chosen for your practice or salon). Not a generic webhook that occasionally pushes something to your inbox. Real slot allocation, aware of what is already booked, with your service catalogue and your staff profiles.

We build everything end to end, from the greeting script and the call flows to the “Book appointment” link in your Google Business Profile and Stripe pre-payment against no-shows. You pay a fixed price. You keep your accounts directly with the providers. We don’t add a markup on the monthly software fees. And during the first four weeks we review transcripts with you every week, so the AI lands the tone of your business.